Playbet Casino Privacy Policy

At Playbet Casino, we are fully committed to protecting your personal information and ensuring your privacy is respected at every step of your experience with us. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide when you access our platform at playbet.io, create a Playbet account, or interact with our services in any way. By using our site — whether to complete a Playbet register process, make a deposit, or explore our games — you agree to the practices described in this document. We encourage you to read it carefully.

Who We Are

Our platform, Playbet Casino, is owned and operated by Aurevia Digital Ventures Ltd., registration number 49950, with a registered address at 9 Barrack Road, Belize City, Belize. Our services are powered by Bitx Operations N.V., registered in Curaçao under number 161842, Korporaalweg 10, Curaçao. We operate under license number OGL/2024/1214/0712, issued by the Curaçao Gaming Authority, and hold License No. ALSI-0000 from the Government of the Autonomous Island of Anjouan, Union of Comoros. If you have any questions regarding how we handle your data, you may contact us at info@playbet.io.

What Information We Collect

When you interact with Playbet Casino — whether through Playbet login, Playbet register online, using the Playbet app, or placing a bet — we may collect the following categories of personal information:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address and phone number
• Residential address and proof of identity documents
• Username and account credentials used for Playbet login download or mobile access

Financial and Transaction Data

• Payment method details (Visa, Mastercard, Interac, crypto wallet addresses, PIX, Jeton, and others)
• Playbet deposit and withdrawal history
• Currency preferences and transaction records including Playbet cash out activity
• Information related to Playbet crypto betting, Playbet bitcoin casino usage, and Playbet crypto slots activity

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Session data collected during Playbet mobile login or Playbet app download usage
• Pages visited, games accessed, and time spent on Playbet Casino
• Clickstream data, cookies, and tracking technologies

Gaming Activity Data

• Records of your Playbet games activity including Playbet slots, Playbet live casino, Playbet blackjack, Playbet roulette, Playbet baccarat, and Playbet crash games
• Participation in promotions such as Playbet free spins, Playbet welcome bonus, and use of Playbet promo code
• Playbet sports betting history, Playbet esports betting, and Playbet sports data

How We Use Your Information

We use the information we collect from you for specific, lawful purposes in connection with operating our Playbet io casino platform. Our use of your data includes:

• Verifying your identity when you complete Playbet registration and to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Processing your Playbet deposit and withdrawal requests across all supported payment methods
• Providing access to Playbet casino games, Playbet slot games, Playbet jackpot slots, Playbet live casino with crypto, and all other gaming content
• Administering bonuses such as the Playbet welcome bonus, Playbet no deposit bonus, and Playbet sign up bonus, including verifying Playbet promo code no deposit and Playbet welcome bonus code usage
• Delivering customer support through live chat and email (support@playbet.io)
• Sending you relevant promotional communications, where you have provided your consent
• Monitoring for fraud, detecting unusual patterns in Playbet online betting activity, and maintaining platform security
• Ensuring responsible gaming standards are upheld on our platform
• Improving our services, user interface, and overall experience on Playbet Casino

Legal Basis for Processing

At Playbet Casino, we process your personal data only where we have a valid legal basis to do so. Depending on the context, this may include:

• Contractual necessity — to perform the agreement entered into when you complete Playbet registration and use our services
• Legal obligation — to comply with applicable laws, licensing requirements, and regulatory obligations
• Legitimate interests — to protect the security of our platform, prevent fraud, and improve our services
• Consent — where you have actively opted in to receive marketing communications or specific data processing activities

Cookies and Tracking Technologies

Our Playbet Casino platform uses cookies and similar technologies to deliver and improve your experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Cookies help us remember your Playbet login preferences, analyse how you use Playbet online, and personalise content. You may adjust your cookie settings in your browser at any time, though disabling certain cookies may affect the functionality of our site.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, at Playbet Casino, we may share your information in the following limited circumstances:

• Service providers — payment processors, identity verification services, and technology partners who assist us in operating Playbet io
• Game providers — studios such as Pragmatic Play, Evolution, NetEnt, and others that power Playbet casino games may receive technical interaction data
• Regulatory and legal authorities — where required by law, court order, or our licensing obligations under the Curaçao Gaming Authority or Anjouan license
• Business transfers — in the event of a merger, acquisition, or sale of our business assets, your data may be transferred as part of that transaction

We require all third parties to respect the security of your personal data and to process it only in accordance with applicable law.

Data Retention

We retain your personal data for as long as your Playbet account remains active and for a period thereafter as required by applicable law, regulatory obligations, or legitimate business needs. In many jurisdictions, anti-money laundering regulations require us to retain account and transaction records for a minimum of five years. Once your data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have certain rights in relation to the personal data we hold about you. These may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal obligations
• The right to object to or restrict certain processing activities
• The right to withdraw consent at any time, where processing is based on consent
• The right to data portability in certain circumstances

To exercise any of these rights, please contact us directly at info@playbet.io. We will respond to all legitimate requests in accordance with applicable law.

Security of Your Data

We take the security of your personal information seriously. At Playbet Casino, we implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. This includes SSL encryption across our platform, secure server infrastructure, and strict internal access controls. While we work hard to protect your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

Our Playbet Casino operations are global, and your personal data may be transferred to and processed in countries outside your country of residence, including countries where data protection laws may differ. Where such transfers occur, we take appropriate steps to ensure your data remains protected in accordance with this Privacy Policy and applicable law.

Children's Privacy

Our services are not directed at individuals under the age of 18 (or the applicable legal age in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a minor has registered a Playbet account, we will promptly close that account and delete any associated data. If you believe a minor has accessed our platform, please contact us immediately at info@playbet.io.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer at Playbet Casino. When we make material changes, we will notify you by posting the updated policy on our website. Your continued use of Playbet io following any changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Playbet Casino, please do not hesitate to reach out to us:

• Email: info@playbet.io
• Support: support@playbet.io
• Live Chat: Available 24/7 directly on our website at playbet.io
• Registered Address: Aurevia Digital Ventures Ltd., 9 Barrack Road, Belize City, Belize

We are committed to resolving your concerns promptly and transparently. Your trust in Playbet Casino matters to us, and we strive to handle your personal information with the highest standards of care and responsibility.